Terms & Conditions

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THE FOLLOWING TERMS AND CONDITIONS SET RULES OF USING TRAIN-SAFE WEBSITE/SERVICES. BY USING THIS WEBSITE/SERVICES YOU AGREE TO ABIDE BY THE TERMS SET OUT BELOW.

1. Payment terms

1.1 In order to secure your course you must pay Train-Safe the appropriate costs in full, or subject to agreement, in part, with the remainder due before the course start date.

1.2 Learners may reserve a place on the course via the website and pay premium price on the day of training course. However a reservation without payment is not a confirmed booking. learners will be allowed to join the training depending on the size of the class room available, if the class room is full, learners maybe asked to attend the following course.

1.3 Where a training course is offered at a discount from our list price, the discounted price offered is subject to payment with booking and availability of places.

1.4 Payment can be made by Visa, Mastercard, cheque or bank transfer. Cheques are payable to Train-Safe. Bank transfer details available on request.

1.5 Train-Safe reserves the right to change prices without notice.

2. Refunds policy

2.1 If an individual learner is unable to attend on the scheduled course date reserved, the candidate should notify Train-Safe at least 24 hours in advance. If they do so, Train-Safe will agree an alternative course date with the candidate for any course date in the next 6 months, subject to availability.

2.2 If a learner fails to notify us by phone in advance of inability to attend on the course date reserved, then a re-booking will have to be made, provided that the candidate has contacted us within 4 weeks of the original course date reserved.

2.3 If the candidate fails to contact us within 4 weeks of the original course date reserved, then any re-booking after that date will treated as a new booking and will attract the full course fee in force at that time.

2.4 Train-Safe operates the following refund policy in respect of the cancellation of individual course bookings.

Course cancelled 7 days before start date 85% will be refunded.

Course cancelled less than 7 days before start date 50% will be refunded.

Please note: Refunds take 7 working days to process.

2.5 If a course is run exclusively for a corporate customer - at Train-Safe training centers, on a customer site or any other alternative venue - the same 85% refund terms apply in the event of cancellation, but an alternative course date can be arranged by agreement.

3. If we change your course

3.1 In the unlikely event it becomes necessary to change your course, in total or in part, Train-Safe will inform you as soon as is reasonably possible of any necessary changes. You shall have the choice of:

3.1.1 accepting the changed arrangements;

3.1.2 or purchasing another course from Train-Safe (and paying or receiving a refund in respect of any differences);

3.1.3 or cancelling your course and receiving a full refund of all payments made.

4. Delay or failure to perform on our part.

4.1 We shall not be liable to you if we are prevented or delayed in the performing of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation):

4.1.1 an act of God, explosion, flood, fire or accident;

4.1.2 war or civil disturbance;

4.1.3 strike, industrial action or stoppages of work;

4.1.4 any form of government intervention;

4.1.5 a third party act or omission;

4.1.6 failure by you to give us a correct delivery address or notify us of any change of address.

5. Our promise to you.

5.1 Train-Safe shall ensure that all services you order from us are in accordance with these terms and conditions and shall be performed by us with all reasonable skill, care and utmost professionalism.

5.2 Where an element of your course is not provided as stated in the course instructions you must notify us within 28 days of the alleged breach. We shall then investigate the matter and if we have not delivered the services in accordance with the course content, objectives and guidelines you shall be entitled to:

5.2.1 a full refund of the cost of your course (or, where appropriate, the relevant section of it) less any fees charged for changes requested by you;

5.2.2 or a free course to the equivalent value of the services complained of, where such dates are agreed in writing by us.

5.3 We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for:

5.3.1 any losses which are not foreseeable by both you and us when the Contract is formed arising in connection with the supply of the services or their use by you;

5.3.2 any losses which are not caused by any breach by us; business or trade losses.

5.4 Our entire liability in connection with training services will not exceed the purchase price of the services booked less any amendment charges paid to us.

5.5 Except in relation to death or personal injury caused by our negligence Train-Safe's liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

6. Behaviour

6.1 If your behaviour is deemed to be unacceptable or causes damage your course may be terminated and you may be asked to leave the premises. Your application form and contact details will be retained pending further enquiry.

6.2 No whole or part refunds will be made under these circumstances.

7. Results

7.1 Exam papers are marked by an external awarding body, and results are made available in 10 working days of sitting the exam, there may be a further delay in exam results by the awarding body.

7.2 Train-Safe will not be liable for any kind of loss in case of a delay in result.

8. Examination re-sit

8.1 In the unlikely event of failing the exam or any part of the exam, candidates may be allowed to retake the exam.

8.2 Learners must contact Train-Safe on 0845 862 9600 to arrange re-sit date, candidates cannot be allowed to appear on the exam day withour prior arrangement.

8.3 Train-Safe will offer the best available date and location for re-sit.

8.4 The first re-sit is offered at no cost (excluding CCTV), after which a re-sit costs £20 per exam.

9. Your information

9.1 We shall only store and use the information you supply to us or which is supplied to us for the purposes of carrying out our contact with you and to inform you of other services and offers which we make available from time to time.

9.2 If you do not wish to receive such information, please let us know by: emailing us at
support@train-safe.co.uk; or telephoning us 0845 862 9600; or writing to us at the address in the 'Contact Us' section.

10. Governing Law and Jurisdiction

10.1 The contract is subject to English law and the exclusive jurisdiction of the English Courts.

11. Information

11.1 Train-Safe does not represent or warrant that the information on this website will be accurate, reliable, complete or current. Train-Safe advises you to verify the accuracy of any information on the website before relying on it.

ALL WARRANTIES, REPRESENTATIONS, CONDITIONS AND GUARANTEES, WHETHER EXPRESS OR IMPLIED BY STATUTE, COMMON LAW OR OTHERWISE RELATING TO INFORMATION ON THIS WEBSITE ARE EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW.